Our Reviews

had service done in record time. thanks

People I worked were great, I would give them 5 stars, however Laura Buick basically priced themself out of the service I came in for. $3900 for a power steering pump and line, was ridiculously high. I found a reputable local mechanic service who will do it for 1/3 rd the price. They actually laughed when we told them the Laura Buick estimate.

Good communication, Nick was always responsive.

Everyone was polite and courteous and helpful!

No pressure sales, just a willingness to help you find what you need or want.

I deal with David and David only he is Fantastic always treats me correctly and meets my expectations. He set me up yesterday with the tires I needed for my wife’s truck. He went over everything to make sure the price was appropriate. He ended up getting my points, reward points, and got those taken off which lowered my billand then gave me four tires for $622 Fantastic next time I gotta come in. David will be the one I deal with nobody else.

First time at service department well run department, took me at appointment time.

I came in to have an Oil Change, Tire Rotation and Multi-point Inspection on my vehilce. Upon arrival i was greated by a porter, he put a tag number in my vehicle and told me to stand by for a service advisor. I waited about 15 mins to be greated by an advisor. I then sat in the waiting room for over 2 hours and watched as customers who arrived after me depart. Upon check out i didnt even receive the multi-point inspection sheet. I called back in later that day to ask to have it emailed to me. Someone took down my info and said they would give it to Kyle. I never received it. I called the next day and left Kyle a voice mail and still never received it. That was the 7th and 8th of May. Im now on hold waiting on Kyle or someone to find/produce a Multi-point inspction. Its 13 May and ive been on hold for over 5 mins due to "computer issues". I chose Laura GMC because of how well they advertise their sales staff, but it appears service is lacking the same performance. I wont be returning.

Easy transaction. Got the deal I was looking for. Zero complaints. Paperwork could always be faster but that’s life. 😉

Great service.Made me feel like a part of a family as my experience began with a tour of the facility on a golf cart.

Sales, Zac, and delivery, Caleb, were fantastic. There was a wee bit of a problem in finance, but we were able to work through it.

Jason Davis was easy to work with; he knew the vehicle inside and out.

Representative we dealt with was excellent. Everyone was helpful and gave great service

Excellent

Very smooth no hassle experience

My experience was top notch. Justin, Brady, and Will did a great job helping me purchase my new vehicle

Bought online on your website, great experience

Sent me a video detailing the issue

Service was completed as requested with no issues.

Was not happy that when working with one salesman I was never told by him that he was not going to be working with me anymore. Also trying to get tonneau cover was not super easy. As far as price I was happy.

Easy few phone calls and vehicle was shipped quick!

Friendly and knowledgeable staff! Big clean office and waiting room and tables.

My salesperson, Jason Davis, was the best. I recommend him to everyone. He was honest, polite, sincere, and made the process extremely smooth.

A couple of issues with the title of my trade in your staff were able to get it straightened out

The staff are always friendly, easy to work with and information about your vehicle is second to none

You guys make everything easy, from a great price to a no hassle presentation of extras. Happy to work with Jimmy and will do so in the future!

Service team is an all-star group at Laura!

I had a great experience. They were prompt upfront with the pricing and the transaction went very smoothly. Sales rep Jay was awesome.

Top notch

Had a great experience—the process was simple, and I’m very satisfied.

rep was super nice. still shocks me how expensive everything is regarding basic auto repairs. Work appears to be high quality.

Greg was amazing. He made sure I was helped in every way he could. He made buying a vehicle enjoyable, not like most dealerships Ive been to. Greg is a 10/10. Will 100% recommend.

Our salesman, Justin Sandbach, was very friendly and accommodating. We told him the vehicle that we were interested in, he had it brought up from the huge sales lot and he gave us the keys for the test drive, after going over the basics in the car. When we came back and told him that we were ready to purchase, he explained all the features on the car, had us download the GM app and referred us to the financial person, Bob Spurlock. We were offered coffee, water and snacks throughout the process and we were treated with respect. We are extremely happy with our experience and would recommend others to Laura Buick GMC to others.

Our salesman was great to deal with no pressure and answered all of our questions very happy with the whole experience

What can I say. The staff at Laura Buick are hands down professionals. They fit my needs in a relaxed atmosphere. No pressure at any point during my transaction except leaving with my new truck trying to get out on to the busy road.

The work was done quicker than expected.

Great service.

EASY EASY EASY. Very fast and convenient

Laura Buick/GMC provides both the best and some of the worst service I have experienced. From the tech side they are top notch, and I don't have anyone I would rather work on my truck. From the customer service side, they have a lot to work on.....it took me over 30 minutes to drop my truck of yesterday, and over the last 3 times it has averaged 24 minutes. There is no standard process, each advisor does things different (use of electronic systems, communication with you, outlining what needs to be done). Overall, I continue to use them because I trust the work being done on my truck, not because they make it easy or enjoyable.

Extremely efficient and had me in/out quickly for both drop-off and pick-up. Very good communication throughout the process. The only thing that caught me by surprise was the amount of extra services that were being recommended.

Prompt service and knowledgeable people

We dropped off the vehicle the night before for an oil change/ tire rotation and was greeted by Jenn, she took my information and said she would call the next day when it was done. I received a call about 1045 hours to change the cabin filter, which I replied “ I have one at home to change it” and Jenn said she would tell the mechanic, then I received a call that there was a oil leak and they would order parts and set up a appointment to do the work. Jenn was very helpful and I will plan to use her again. All of the work went well the only reason could not give a excellent is I think the oil change and tire rotation special a little high, l remember when it was $59.95 not too long ago and with the use of limited journeyman mechanic it sounds like labor cost is being saved.

They were very professional and answered my questions

Found the dealership while searching for a truck. I'm from Tennessee and was reluctant to purchase from out of state. Reached out to the dealer and found Bryan who walked me thru the process. Was very straightforward with the process. He sent me links with more information about the trucks in which I was interested. Valuing my trade was equally easy and straightforward. Within 24 hours we had reached a deal. Closed a couple days later and had my truck delivered in Tennessee in less than a week. Couldn't be more happy with my experience.

Had a great experience. I worked with Justin and when I told him what I wanted he pulled up the ones available and we walked through the options and pricing. After I made the choice he had me through all the paperwork quickly while they got the vehicle ready. It was smooth and efficient. Thank you!

No one spoke to us except for Linzie Foster.

Jordan was amazing. He was very patient with us as we narrowed down our needs/wants purchasing new truck.

It was a pleasant experience.

Everyone went above and beyond my expectations. They did everything in their power and abilities to get me in the exact Truck I wanted with all the excessories I wanted. The best buying experience I've ever had. Will definitely be recommending Laura GMC to everyone I know.

Salesman could have spent some time showing me things about the truck.

Most everything was done on line or over the telephone. When we arrived, we were not met with anything that had not previously been agreed to. Everyone was very friendly;y and professional

Quick and easy!! The deal was fair and Aaron was great!

All accessories were installed satisfactory.

Great deals, fast service. Definitely will be back

Sale agent was very pleasant and it was such a pleasure to from them

Check in went well. Service done as I requested.

In and out. Fast. Great service

Simple and easy to work with Danny Griffith my salesman...The process was quick and very easy to complete...

Excellent experience and explanations to the various questions on various vehicles. Wade was very helpful in answering our questions and helping us choose the right vehicle.

The team was fantastic throughout the entire process. I would absolutely return to purchase future vehicles from Laura Buick after my experience.

Everything was top notch would definitely do business there again.

Great service, very attentive to details! Sales and finance were easy to communicate with!

Amazing experience! Very knowledgeable and very easy transaction!

Josh and bob where Very professional and knowledgeable.. highly recommend this dealership especially with the low stress sales process and great prices

My experience with Laura Buick was fantastic. I had already been in touch with Steve so he had everything ready for me when I came in. Super easy and LOVE my new car

Waited 20 minutes to talk to a service technician

So I tried to buy a truck locally. I couldn’t find one so brotherton gmc in Renton WA tried to do a dealer trade for the truck I wanted to a dealer in Oregon. They said they would do it. I filled out the loan paperwork was approved. Then the Oregon dealer sold the truck out from under me. So I googled the biggest gmc dealer in the country. They had three the color I wanted. So I ordered it from St. Louis it was about a week before it was on a truck to me. It took about 3 days and it was at my doorstep. The only thing I wish we could have done was roll the tax and licensing into the loan. I saved a few thousand so it’s not as bad of a hit as it could have been. So thank you

I had an incredible experience at Laura Buick GMC right away as I stepped in the door. Wade Hampton was excellent in guiding me in the right direction in every way possible. He did an amazing job explaining everything about the truck and was very helpful and open to every question that I had. I highly recommend purchasing a vehicle here and the 5/5 stars is well deserved! I will be recommending to any of my friends or family that are looking to buy a vehicle to go here!

Ease of doing business. My salesman, Danny was exceptional in his service

clean

Mike was a true pleasure to deal with

Very professional and answered every question I asked

The wait was more than I expected. I had an oil change scheduled and it took 2 hours to complete.

Everything was great.

very smooth. Tim was very responsive with his communication. I like the no BS like other dealers. I picked out what I wanted and Boom tour team was on it.

Jeremy and Dan were great. They made buying our terrain an easy experience.

Justin and Ion were excellent, I will not be buying a car with anyone else in the future. Very smooth and easy process I couldn’t have asked for a better sales and financial team.

From the moment we walked it, everything went so smooth. Rob Larson was AMAZING! He listened to what we wanted and never tried to push a vehicle onto us. We will be coming back to buy my husband's truck in the near future.

The gentleman (David) who assisted me was very knowledgeable and kind . First time I dealt with him . He’s an asset to your company . Thank you David ! Susan Chunn

They were very prompt and courteous, little expensive for oil change and tire rotation but overall experience was good

Flawless process

Rachel was informed and helpful.

Everything went smoothly and everyone was helpful

It was a great experience, I'll be back in the future. Bob

Cliff was very helpful and doing finance with Dake was great. Recommending Laura Buick to all my friends and family!

Best dealership I ever dealt with Dylan is a phenomenal salesman made buying easy will. Was great in finance you have a customer for life and will be recommending every one to you. Thank you Laura Buick gmc

Very nice to work with

Great folks! Very professional

I really didn't know what I wanted but Mike took the time to help me figure out what the best fit for me would be. I was dreading car shopping but the whole process was easy and relatively quick. Everyone I spoke with at Laura Buick were so nice and helpful, I couldn't be happier with the service I received from all of them, especially Mike and Corey who helped me pick out my vehicle and get the financing I needed.

Collin and Bobby were excellent. They made purchasing the vehicle a pleasant experience.

Everyone very courteous and professional

My service representative was awesome!....Very professional and informative about the services being provided for my vehicle.

I appreciated the regular contact throughout the visit and the ease of checking in and out

The accessories were installed very well and in a decent time frame.

Best dealership won’t buy another car from anywhere else Steve rodgers and Cody wakeford are amazing reps proud to do business with a company like

Every one was very professional and place very clean and a lot of inventory to choose from , already told some friends about the great deals and they have come over there

Very accomodating and employees were eager to make my visit very pleasant. Jim Oakley was my assigned sales rep. He was very professional and knowledgable which made my purchase very satisfying.

Very welcoming staff. Easy to deal with and eager to make sure you are 100% satisfied.

Very fast and courteous

Great service!

Excellent service, left with deep concerns over the engine recall and GMs lack of explanation of the level of safety/danger involved and apparently no remedy available. Feel like I've been abandoned and my warranty means nothing.

Best car-buying experience I have ever had in over 50 years of buying automobiles. It was simple, straightforward, honest, no-frills (read no added costs), and the large selection meant I was able to get exactly what I wanted.

It was a great experience. I was waited on as soon as I arrived and the work was done.

Danny Griffiths spent the better part of an afternoon showing me new vehicles at Laura GMC. He knew what I was looking for, what options I wanted and what price range I had in mind. He went out of his way to find several vehicles that matched my description and answered any question I had. As a result, I purchased a new truck and it was ready for me to pick up the following morning. I would recommend Laura GMC and salesman, Danny Griffiths to anyone interested in purchasing a new vehicle.

Attentive

Excellent!

Bryan answered all my questions. He did exactly what he said he was going to do. Excellent experience.

Grace is a rockstar!!

Quick, reliable service.

Had a great selection. Didn’t know exactly what color / interior I wanted, Cory took the time to show me multiple options.

Easiest purchase of a vehicle I’ve ever had

Other then the wait time the service advisor was great, and the service was as always great !

Great Experience! Would highly recommend!!!

My service specialist,David Day always gives honest opinions about the needs of my car! I have been with Dave since 2017! Good and friendly service!

Had an appointment for 12:30 PM arrived at 12:25 and checked in. They knew I was waiting for my vehicle however they didn't even start on it until 138pm and then the car was done by 2:15. Why do I even bother to make an appointment? Let him know that I'm waiting with it when it's going to take close to three hours for a simple oil change and tire rotation.

I think my salesman, John, did a great job. However, I bought a loaner car and was disappointed to see all of the paint and windshield chips that I am now stuck with.

George Kisor was awesome! He was knowledgeable and genuinely trying to put me in the truck for all the right reasons. Having had a terrible experience at Laura before with a deal that ultimately went sideways, George fully restored my confidence in the dealership. His communication was 2nd to none, this guy even called/emailed on his day off! Great guy, BIG help, I’d buy from him again!!

Service was good, however when I book an oil service appointment it takes on average 2 1/2 hours to have maintenance completed. This time the service rep told me I had 3 cars a ahead of me. my appointment was at 10:30. I do not know how the service operation is divided, but since oil servicing is a non-assessment job, other than doing to normal service checks, is the system allowing multiple customers book on the same date and time?

Went very Wei . Satisfied with the salesman and purchase

My car was schedule for 11:30 for first time oil change and tire rotation. I had them check a few other minor things too. We did not get my car back until the next day at 3:30. I called around 12:00 and they had not even started on it. They told me that it would be done in a couple of hours came back 2 1/2 hours later they hadn’t even started on it Was not a happy camper

Entire buying experience was excellent!!

Great customer service and a great buying experience.

I had a great experience with my test drive and ultimate purchase of a 2025 GMC Sierra 1500. Collin Han handled all of my questions and made sure the vehicle I was interested in was available for me prior to my 1.5 hr drive to Laura. Collin was great, very professional and easy to work with. Overall this was and excellent new vehicle buying experience for me. I’ve purchased a couple vehicles now from Laura and will be back. Also had a couple follow-up questions about my vehicle and I texted Collin and he responded very quickly with the info I needed. Again great service! Thank you! Your inventory and selection of Sierra pick-ups also beats everyone around in my area in west central IL which was my initial draw to the Laura dealership.

Great job across board !

My purchase of a 2025 Sierra 1500 SLT from Laura Buick/GMC was somewhat of a long, drawn-out process that started in early to mid April. The truck was ultimately delivered to me on June 5. A big part of the delay was due to the truck that I selected to purchase was in transit in Dallas, TX and it took several weeks for the truck to be delivered to Laura. Overall, this was a positive experience, and I am pleased with the truck and purchase transaction.

My auto purchase was of the online type. I didn't visit the dealership. This was my first time buying an auto online new or used. It was also my first time for having an auto shipped. I have purchased new and used autos from local dealerships before. The online or local in store process is very similar in my opinion. My problem with the sales team and staff was after the sale was complete. I had concerns and questions about the shipping and delivery. These questions never really were answered by my salesman or the staff. This was very frustrating. My auto was delivered. I think this dealership is super focused on sales. I think this is good, but it needs to be balanced with taking care and helping the customer after the sale. This is definitely my last time purchasing an auto online, and my last time dealing with this sales team and or the Laura Buick GMC Dealership.

Everything thing was excellent

I was very pleased with the buying process and the customer service at Laura Buick gmc

Always a pleasure having Ken as my service manager.Very polite, professional, and gets everything done in the manner he tells us.

Fixed the problem at no cost to me under warranty and allowed me to drive a brand new truck while mine was being fixed.

The entire team that we worked with were very pleasant and knowledgeable. Greg, our salesman guided us through the orientation to our new truck. Their pricing was very competitive..

It was too notch. Cory Sperry was the perfect salesman.

First my appointment was not on 6/6/25 it was on 5/2/25. My truck was dropped off the night before for a 8:40 appointment. I called several times with no answer from the service department or my service representative. After not getting a response all day I showed up around 4:30 to find my truck had never even been worked on for an oil change and tire rotation. My service representative never called and was already gone for the day when I showed up. I had to wait again for my truck to get done at the dealership even longer after you having all day to work on it and failing to do so.

Everyone including Josh (sales), Harry (finance), and Devan (Airport pickup) were very knowledgable about there areas and were a pleasure to work with.

I appreciate David Day and I trust his judgement when he tells me something. Thank you for god customer service from start to finish..

It was a good visit. I just wish you'd wash vehicles before turning them back over to the customer. You have kind people that do good work.

The employees were very pleasant and helpful. The salesperson answered all our questions and concerns. I would highly recommend you guys to family and friends.

Sam Seger was extremely helpful in finding the perfect Truck for our needs and answering all the questions we had, we will be recommending Sam to all of are friends

Always professional, easy to work with.

First we were told they ordered a part then that wasn’t it, so they had to contact GM, now they say a part is ordered(radio) and they can’t tell us when it will get here. They now have had the vehicle for three weeks. This is a brand new vehicle with only 86 miles.

I voiced my cocerns with the service advisor David Day and he was able to explain my concerns about the auto stop function and a question about the radio.I then showed him a email I received about a recall concerning a fuel injector . He took care of it while I only had to wait about one half hour.I was very pleased with my visit and working with David.

Everyone was very friendly and professional. The work was done quickly. The waiting room area was clean and nice.

Fairly easy

The waiting area is comfortable and I appreciate that there is coffee and water and snacks available if wanted. The only downside is the long wait.

David Day has always been very helpful and informative for me. Service department was very efficient every one was helpful.

John Schumaker was great with everything...including being up-front with the cost of the Buick, all fees and license for a Missouri resident, finding us the Buick we wanted....and rarely ever said No to anything and for once, I am pretty well completely satisfied with this auto purchase.

Aaron was patient and informative. Dealership was very clean despite my kids' best efforts.

Ross, our salesman, was great. Everyone was cordial and helpful. Within about 3 hours we were driving our new GMC Acadia Denali home. Thank You

Quick and easy

We are so happy we chose Laura Buick GMC for our new car. Lots of inventory to choose from. Our salesman Linzie Foster was the best. Very knowledgeable and great to work with. The whole process was smooth.

By far the easiest experience with an auto dealership that I have ever had!

Check in was timely. I was provided a loaner vehicle and out the door within thirty minutes. Text notifications seemed to be off though. Not an issue on this service.

Service rep. Jennifer is excellent. Always trust my vehicles to Laura GMC.

This was by far the easiest and most pleasant car buying experience I have ever had. Upfront on the cost, no add on's and no pressure.

The service was good; Tj my service agent did a good job. Your prices on the other hand were offensive. You more than likely pay your mechanics an average 35-40 an hour at the most and you charge 225 and hour Labor rates. Not to mention the price of the part was listed at a premium as well.

Great service and attention to detail

Great. Very easy process

Great communication with Jenn the service writer keeping me up to date on my def gauge repairs all good for now.

It was smooth and easy!

Good communication and easy transaction

Great service

Danny Griffith’s was great to work with. Very personable and helpful. I’d recommend him to anyone in the market for a new vehicle.

Mike Caros was friendly and professional. He took the time to answer all of my questions and made the whole car buying experience easy and painless. The dealership was one of the biggest I’ve seen, but it was well maintained and clean.

Our salesman, Justin Schaefer is very knowledgeable and great to get along with. I really enjoy talking with him and he made our experience buying a car enjoyable

First off, the prices cannot be beat. However, even if the prices could be beat, I don't think the customer service could be. I give a BOLD 10 to EVERYONE, except Jay Miller. Jay gets a GOLD 20! The team at Laura is hands down the best at what they do. I will never purchase another vehicle anywhere else without checking to see if they have what I need and want. Thank you for making this purchase so easy, and THE BEST experience I have EVER had in purchasing a vehicle. I WILL BE SHARING MY EXPERIENCE EVERY CHANCE I GET with family, friends, coworkers, neighbors.... anyone who is looking to purchase a new vehicle. Jay Miller, if you worked for me, YOU WOULD BE EMPLOYEE OF THE YEAR! Appreciate the help, sir!

Very good experience, I would say excellent. Jay Miller greeted me at the door and walk me through the very minimal steps I needed to do in order to drive my new vehicle home.

My salesman Nick was outstanding! Very knowledgeable and patient. He took the time out to explain the different features on the car and how they work.

My experience at Laura Buick was absolutely amazing. My Encore was serviced completely and professionally. All of the concerns were well taken care of. Jennifer, my service representative, was so professional, so knowledgeable, and so very accommodating, and yet she was so personal.

Steve Rogers at Laura Buick was super helpful in getting the truck I wanted for a great price.

Painless

Very nice people, very efficient and fairly quick process, and i like my new ride

Great experience

Everything was done as expected and on time. When I got back in my truck the set was all the way back and down the AC was turned on high and radio station changed not what I exceptable

Was a all around great experience

Wonderful experience! Thank you for working with us from afar and having the deal all worked out before we arrived. Great experience!

Jordan was great to deal with and helped us navigate thru the ordering, buying and getting the systems set up and orientation for our new truck.

Great working with Grace Antoine. No pressure dealership

Purchased vehicle online and working with my sales person John Shumaker was perfect

I’ve been buying new cars for 45 years. This was one of the easiest and smoothest transactions I’ve ever made. Wade Hampton is an exceptional representative of your brand. He listened to me for a while to find out what I was looking for before he started “trying to sell” me. He found what I was looking for and gave me details. Then he let me decide. No pressure, no extra talking, just great service. As I said, he is an exceptional representative of your brand.

Great price, easy process

Quick professional

Great service. I like that I can track the progress of my vehicle from my phone.

Service has always been good.

Jason Welch made everything very easy! He was terrific to work with!

Great communication and always following up to make sure the customer is satisfied

Service was fast and prompt. Rob was absolutely excellent. I will definitely purchase from him again.

Great people, great service, great products

Our first purchase was in 2021 and we decided to come back for our next one. The entire process was quick and both Sam and Chris were excellent.

My salesperson made everything easy.

Jason was your salesman and he made buying the car go smoothly

Had loaner vehicle waiting and repairs where done very quickly

Very professional and fast buying experience!!

Cody was a very helpful salesman to work with as he kept us informed frequently on the Yukon that we had ordered and the progress of the build and delivery. Very friendly and no hiccups. Yukon is very nice and am looking forward to years of worry free driving.

Dave was great. Very friendly and professional. Dealership was great.

As always Laura Buick GMC takes great care of all my service and purchase needs. David Day in service and Steve Rogers in sales make everything go very smoothly. I have lurches several truck as well as referring several friends that have purchase new vehicles as well. Always a pleasure to do business. Steve Rogers came in on his day off last Thursday had my new truck ready to so I could get out of town that afternoon. And it’s kind of service that keeps me coming back. Thanks again!

All aspects of the purchase went way better than I expected. My salesman really new his trucks and was outgoing and communicated well. The truck was ready to be picked up when expected. The finance department was not pushy like other dealerships I've been to. I even purchased an extended warranty that was tailored to my driving habits. I would highly recommend Laura GMC. Way to go guys!!

David always is a Pro when it comes to providing me the best customer service.

Had some issues occur after purchasing my truck, called my sales rep Justin Sandbach and he promptly documented the issues and made arrangements for the service department to schedule repairs.The service team worked well to tend to my concerns and quickly repair my vehicle, including giving me a loner to drive while mine was repaired, I’m very pleased with the service and work I received.

Josh was wonderful, very helpful and honest

The process was professional and expedient.

I had a great experience. I was looking for a hassle-free, quick process. I had researched and thought for quite some time about what truck I wanted. This wasn’t the first vehicle, or first truck, that I’ve purchased. I appreciate the upfront pricing that Laura offers so I wanted a hassle-free and quick sales process. I left the dealership just a couple hours after arriving and I don’t think it could have been much faster. I drove away comfortable with my purchase and satisfied with the entire process. Josh Roseke was my sales associate and he was professional and attentive. Big thanks to Josh!

It was great and David my advisor was fantastic!!!

I have been a customer since 2016. ALWAYS excellent service! David Day has been my primary contact but all agents are excellent. Waiting room is comfortable and offers snacks and water/coffee while we wait. Lenzie Foster was my sales agent in March…excellent service!

Made an appointment for 10:30am for service. It was 12:30pm before we got out of there. I purchased the truck in less time.

It was one of the best car buying experiences I’ve ever had. Will definitely buy a car from there again

Ross was very helpful during our purchase answered all of our questions and made our decision very easy he’s a very good salesman didn’t try to pressure us into buying I found that very relaxing on the purchase. Thanks Ross

My car was purchased on August 3, 2024 & literally 2.5 weeks after it was in shop due to the AC compressor going out. My radio/display never worked properly from day 1. I was up there with my car every other month with the blinker being out and radio/display not working. Even when I got my 1st oil change I had to have them look at the radio/display. The communication is not good! It’s very aggravating to purchase a NEW vehicle and always have a loaner and have to tell ppl oh yeah it’s in the shop AGAIN! This last visit was 5 weeks that they had my car! I feel like yall have had my car more than me! My mom and dad purchased a vehicle from there 35 years ago and it was a lemon and I do NOT want to hear my mother say I told you so!

It us always a pleasure when you are greeted by a friendly face and everyone thereafter is helpful and nice. I feel like I am treated fairly and not taken advantage of.

Staff very friendly and helpful. Vehicle had been brought out ahead of visit for personal viewing. Process was for most part was easy. GM hoops made it a little harder.

My purchasing experience was straightforward and to the point. Brian was very knowledgeable about the process and the operation of my new truck.

Was an easy process . Our salesman Wade made it extremely easy for us .

Great to deal with.

Excellent service throughout the whole process. Can't praise John Shumaker enough for all he did to get us in our vehicle.

Tim did a great job

Great

Very simple process.

Fast, friendly, reliable.

THE WHOLE EXPERIENCE WAS FANTASTIC; I WILL RECOMMEND THE DEALERSHIP AND SALESPERSON TO ALL MY FRIENDS.

Easy to work with

Always great

Everyone was very friendly and helpful

Phenomenal, largely dealership that operates efficiently and effectively

Same day service, and as always good people to deal with.

Very courteous people

All of the staff were amazing. Best truck buying experience i have ever had.

I appreciated the time Rob spent explaining everything. He did a great job! Matt Aldrich

Friendly and professional and helpful

The process was seamless from start to finish. I truly have never been to a dealership that takes care of their customers like Laura!

Had great experiance

This was the easiest vehicle deal and buy I’ve ever had . These guys actually want to sell stuff and make it happen .

Great experience.

Fast, very helpful in service dept and very clean establishment!

We were from out of state. Every thing went great from phone calls to trade in and price.

Everyone is always so nice and helpful.

Great place knowledgeable staff!

Our sales person, Bryan Garner, was very helpful, so thorough, and constantly kept us up to date on what was going on while we waited. He made the experience very smooth and enjoyable.

Very good sales and service!

Awesome communication great to deal with

Great Service from the Staff at Laura Buick and GMC, as always!

I had Cory and he was awesome

I had an appointment for an oil change at 3pm. It ended up taking 2 hours for an oil change and tire rotation. I figured maybe they were super busy or short staffed but I wasn’t informed throughout the process about the hold up. Everyone was apologetic and respectful though.

Got oil and filter changed and tire rotation.

I purchased a 2025 Sierra 1500 Denali Ultimate and it was a great experience. Rob Larson made it a great experience.

Easy is best way to describe experience

Fast and easy process. Great price and people.

The service on the vehicle was fine. But, the two wheels that had scrapes that needed to be repaired, only one of them was completely repaired. The other one still has damage on edge of the rim. We’ll have to take care of it the next time the vehicle is in for service.

Service specialist John did a great job explaining service requirements on our vehicle and the service department completed the tasks without any problems. Everyone involved were efficient in their duties.

Jen in service dept was the best. Answered all my questions and was very nice. Thanks Jen. Ps. Can u put her in for a raise!

Speedy service. Did not have to wait 3 hours like I did for my first oil change.

The purchase was the easiest and fastest process I have ever had purchasing a new vehicle. Amanda answered all my questions and I was in and out in less than half hour.

I have bought two new trucks from this dealer and no problems, and they always treated me and my wife good, my wife is a personal friend of Laura and Jack, and we have had good experiences with them. This was the first used truck I bought from this dealership and went to them because I assumed I would be treated right. This truck was not a good vehicle it had some problems, and I brought it in two times within a 90-day period, and they would not help me solve my problem. I did buy the extended warranty and they would not believe me when I told them my problems so I had to drive to their place and show them myself and they still would not fix my problems and after I talked to the general manager, he told me they would not fix it unless I paid for the service. So I could see if it was more than 6 months or a year before I started having problems but it was only a couple of months , the first time I brought it in was 6-4-25 and I had a appointment , when I brought it in they told me they were too busy to service it and it wasn't due and sent me away , so the problem kept getting worst and they still would not fix it after I had it in I told the girl there not to change to oil or service anything until I talked to the manager and they changed the oil anyway and charged me 100 dollars for the service so I left and realized that I was stuck with a lemon and the extended warranty was not helping so I traded the truck off at a different dealer and canceled my warranty so I hope they give me my money back on this BUT I BET THEY GIVE ME THE RUN AROUND . I WILL NOT SEND MY FRIENDS OR FAMILY TO BUY ANYTHING FROM THIS DEALERSHIP AGAIN SORRY. I FELT LIKE THERE IS NO MORE LOVE HERE.

Quick and easy to fill out paperwork. Ross was super knowledgeable about the truck.

Easiest car buying experience, friendly and knowledgeable staff.

Fantastic service 10/10

Everything was good. Courteous advisors.

The people were amazing!

Kerry Carnes and Jennifer with the service department made my experience flawless! Both employees went above and beyond to make sure my wife and I had the best experience possible. Thank you!

Great experience

Very prompt with excellent service

The service representative was very friendly nice really did his research to help you and make you feel comfortable

Zac Vetter was amazing to deal with.

Dave was the Best salesman!!! He made the buying experience fast and uncomplicated!!

Polite staff

Cody our salesman was excellent. No pressure, provided me with clear pricing and trade information.

This is the third vehicle we have purchased at Laura Buick GMC which shows our satisfaction with the service we have received there. With our latest purchase of a 2025 Buick Enclave we couldn’t be happier. Our salesman, Justin Sandbach, did a fantastic job answering our questions and providing everything we needed relating to the Buick purchase. We were 100% satisfied with Justin and each employee we dealt with throughout the process.

The experience was easy. None of the old days of the back and forth game. Jim Oakley was friendly and knowledgeable.

Mr. Day in service was very kind and informative.

Easiest experience I’ve had in a long time. Will be back for next vehicle

Great staff and kept me informed of updates.

Everyone was extremely helpful and courteous. I was able to get in and out quickly. Best dealership in this area and service was fast.

Great experience

Good

Wonderful as usual! Great bunch of folks here!

The sale was initiated on line with unperson signing. I was greeted immediately when I entered the dealership, and Zac the sales person quickly responded. During the time I was there we were moved through the purchase process efficiently, which cut the total time at the dealership down. this is my third purchase from Laura"s GMC and I have been satisfied with everything each time.

My sales person was Ross Mandernach and he was so very helpful. There was no pressure, and he explained everything perfectly and thoroughly. The entire process went smoothly and with expertise. Would definitely recommend Laura Buick to friends and family.

Lots of inventory. Many different options. Facilities are clean and everyone seems friendly. I never really felt pressured.

Dealership was helpful and fast on working the deal on my new truck. My salesman Cliff was very knowledgeable and communicated well. Work out a fair deal.

Great customer service. Didn’t try to up sell me on any services I didn’t need. Appointment was quick and easy and service was completed on time

I had some warranty work done on my truck and dealt with David in the service department, David was great to work with and kept us notified of what was going on with my truck

You guys make buying a Truck fun

Our experience was as good as could be while purchasing a car, our salesman was very knowledgeable and personable and a pleasure to work with

Steve was very helpful and made the experience quick and easy.

Ryan LeGrand was wonderful. He found us exactly what we were looking for. He was very knowledgeable and helpful getting the deal done. He spent time making sure we knew how to work everything.

Rob Larson ,simply the best.

Quick, clear, and a pleasure to work with!!!

David was very informative. Thank you.

Very Satisfied. From Danny Griffiths, Chris in finance and Kevin who delivered my rig. Top Notch!

Al employees were respectful to me

I think everything went rather well. I visited with salesman from probably a dozen other dealerships that are located closer to me and they all gave me the run around. There several that would not give me a price on a vehicle unless I was physically at the dealership. I googled "largest GMC dealership in USA", and that is how I learned of Laura GMC. I gave them a call and the sales person I spoke with was Jason Welch. He was very polite and did a great job. By far the most cooperative sales person I have worked with. I am so far happy with my purchase. I am a little worried about the 6.2 liter motor that I have as there have been reports of breakdowns, But hopefully those issues have been resolved.

Loved Jimmy, sales guy. Delivery was generally on time. But the truck leaked water from the shark fin antenna the first time it rained. Very disappointed in GMC, and dealer near me couldn't get me on the calendar to address issue in less than 7 days. Very annoying to have a brand new car leak water, and then wait a week for them to "fit me in" to fix.

Liked that they had several Acadias to choose from. That why I made the trip there.

I couldn’t be happier with Aaron and my car!!!

From the initial phone call to just verify if a vehicle was still available, everything went perfect! Wade was my salesman and I don't have any negative remarks whatsoever about Wade, Bobby, or the Laura staff! I'm still shocked on how fast everything was completed! Extremely satisfied and will return once again for our next vehicle purchase when the time comes!

service check in was easy and quick repairs seem to have been done correctly vehicle was in condition as it was when dropped off for repairs

Great

Great

excellent

I had a great experience at the dealership. The staff was friendly, knowledgable, and made the process smooth from start to finish.

Everything was handled with great efficiency. My advisor John was outstanding.

Very good. My vehicle was taken in right on time. David Day did a splendid job getting me through the process, came to get me when it was finished and had recommendations for future work that the vehicle needed. Me. day made things quite easy.

Service is the best

Very professional

Had great service, excellent customer service and very professional sales representative.

Our salesman ((Sam) was so helpful and informative. Highly recommend him!!!

Great

The oil change went fine for an oil change. I drove my SUV in the rain. The floor board on the passenger side is wet again. I was told by the maintenance guys that I had to pay for the fix. This is an engineering issue. Why do I have to pay? I have had other vehicles with sunroof and convertibles Never have I had this issue. Your engineering problem should not be my problem. The life of my vehicle has been shortened by this issue. Someone needs to fix it. I am very upset about this situation. I will be notifying Big GMC.

Jay was very easy to get in touch with and answered all questions I had throughout this process.

Great customer service rep. Friendly, courteous, follow through.

Na

With a waiting room, with free snacks and cold waters, it is relaxing wait. Every person from pulling in and getting out of car was very nice and informative. Very please.

My salesperson, Wade Hampton, was very knowledgeable about the Sierra 1500 and 2500 models trucks in which I was interested. He was also patient with my questions as I weighed the pros and cons of big truck/bigger truck.

Answered all questions we had, made purchase quick and simple

Cody was great to work with and went the extra mile coming in on his day off to make sure we could take delivery of our new vehicle the next day!

Deejay did a bunch of front loading, so when I got there we knew which truck, trade in value, and what discounts were applied! Always responded and willing to help at all hours!

I have bought my last 3 vehicles from Laura. This is the first time I have had to have warranty work done on any of them. Overall the staff was very professional and made it extremely easy to get my truck worked on. Had it back in 2 days. Will continue to buy all future cars from Laura

TJ service rep did very good. Helpful courteous, answered all my questions etc. had regular service done plus recall work. All went smoothly and timely.

Very nice experience buying a vehicle here everyone was at dealership was very nice and respectful

Service was fast and efficient. Was able to get my vehicle back same day. Need to work on getting customers out faster when dropping off to get a loaner or picking up vehicle.

It was extremely easy and Rod Larson was awesome

Great experience with Zac Vetter. Found vehicle online and submitted all my info. Called and found out that vehicle had sold but Zac found another one that was exactly what we were looking for. Flew in from Houston to pick it up.

I always receive great customer service. John helped me today and did a great job.

Great experience with my Salesman "Captain America"Steve Rogers and with Dale in Finance.I will be recommending Laura Buick to any of my family or friends that are looking for a new car.I will also recommend you to anybody that I hear talking about wanting a new car even if I do not know them!

Friendly staff. Low pressure. DeeJay was great to work with.

Great experience. Terry helped me out with everything and he was amazing. My friend Rene Daige recommended Terry bc of his customer service. Terry came through for me.

Very efficient. Service checkin was good. Done in an appropriate time.

Really appreciated the loaner vehicle, but for a scheduled service, it took three day for oil change, fuel filters, one PDR, and new tires. Going back in tomorrow to fix tire balancing.

Our sales person, John Shumaker went above & beyond helping us purchase our 2025 Acadia Denali.

Excellent service and very respectful.

The whole staff was very nice from the time I walk in the door till we left Cliff did a Great job explaining everything and helping us Through the process Ray Eckstein

seemed like everthing went a little slow. i looked on line and laura gmc still have not paid off my trade in as of 7/11/2025

Recently bought a new GMC truck and it was a great experience!!! Linzie was the salesperson that helped me every step of the way. I bought this truck over the phone and had it delivered to house. Linzie made this experience enjoyable and effortless the whole way through. I would highly recommend buying a vehicle from Laura auto group and when you do ask for Linzie!!! Chris is the finance department was great also!!! Thank you!!!!

First person that we spoke to out on the truck lot was very willing to help us. He found the perfect truck for us and worked out all the details.

Our salesman Ryan was professional from the start. I went there looking for a specific canyon I had found on the website. After digging he found out that truck was special ordered however he explored all option such as same package but different colors or same color with 2 different packages. Once I determined which one I wanted it was full steam ahead. We had to do an application for my military discount and he went through all of it with me. I could go on but not going to. Overall experience though was two thumbs up

Everything was fantastic

I was help very well

Great experience!

Quick work on my service.

Purchasing a vehicle was quick and easy. Everyone there was very helpful.

gmc was supposed to send a request for my acadia. you never responded to them as o they never responded to me

It was wonderful from start to finish!

Customer service and interaction was awesome. Everyone was very helpful. The loaner vehicle is an absolute must and a great feature to offer service was speedy and informative. I will return for all of my service.

Everything went as good as I could expect for ordering a vehicle online. The best part was the over all cost savings of buying a vehicle from them versus buying from my local dealership. The salespeople and everyone related to the process were so friendly and helpful to work with.

Very quick, accommodating, and relaxed experience.

Honestly the best service experience I’ve had at a dealership. I have already sent one friend there who bought a truck and I will keep sending people.

Very nice and organized servicr. Got me in and out

Wonderful

This visit was a bit disappointing. It should’ve been just a couple hours but turned into about four hours because we had to return the vehicle. There were grease spots on the headliner, and the dashboard settings were completely messed up and different. Additionally, the navigation system had been turned on and we had no idea how to turn it off. Not sure why all of this had to be messed with for just an oil change and tire rotation. Especially confused because the techs did not know how to fix the problem once we returned it. However, somehow, they were eventually able to figure it out and also cleaned up the oil spots. Probably will not return to this location.

We give the sales and finance department 5 plus stars but the service department is another story.. not impressed for more than one reason. 1) being it took us well over an hour to pick up our loaner that was pre-arranged for several days in advance. The information about our truck seemed spotty at best.

Had an oil change done. Very nice people. No issues

John is an excellence representative for your company